Motorists Mutual enlists Harbor Payments to take over management of its IVR payment system and establish an additional web channel for its clients

Facing a significant hardware upgrade for its internal IVR payments system, Motorist elects to outsource

Atlanta, GA, September 19, 2006 – Harbor Payments, the leading provider of next-generation electronic billing, invoicing and payments management solutions, has been selected by Motorists Mutual Insurance Company, a Columbus, Ohio-based property and casualty insurer, to replace the company’s internal IVR payments system and to develop a new web-based payments channel. Established in 1928, Motorists Mutual, a $600M division of The Motorists Insurance Group, receives approximately 4,000 monthly payments through its current IVR system. The company expects to double that number when it begins accepting electronic payments through the new IVR system and additional web channel.

“Billing Harbor enables enterprises to streamline the payments process and reduce processing costs,” explained Nandan Sheth, COO of Harbor Payments. “By outsourcing this non-core business process, Motorists Mutual will be able to offer its customers the most convenient and easy-to-use electronic payment methods without having to manage ongoing IT project support. In addition, by leveraging Harbor Payments’ state-of-the-art hosted solution, the company will benefit from Harbor Payments’ ongoing platform innovation with no additional upgrade expense.”

Billing Harbor enables enterprises to streamline payment processing and costs, reduce days sales outstanding (DSOs), improve customer service and satisfaction, accelerate payment posting, and reduce bill presentment costs. The Billing Harbor Bill Service Provider™ component is a full-service electronic bill presentment and payment solution that allows customers to view and pay their bills online, schedule recurring or automatic payments, receive their billing data and facilitate one-click payment via secure email delivery.

The Payment Only™ component of Billing Harbor allows an enterprise’s customers to make electronic payments through the company’s web site without enrollment or billing detail data. The Payment Only solution provides the fastest, most convenient payment option for customers who do not wish to enroll in a bill presentment service. Billing Harbor also offers a Convenience Fee option that enables consumers to make last-minute payments to avoid interruption of service or other penalties. In addition to preventing the costly service interruption process, this feature provides businesses with an additional high-margin revenue opportunity.

About Harbor Payments
Harbor Payments is the leading provider of corporate payments management, providing comprehensive electronic outsourced invoicing, billing and disbursement solutions for the Global 1000. The company’s products, services and insight enable organizations to manage cashflow more effectively by efficiently sending and receiving invoices, making and collecting payments, and managing all associated internal workflows. While transforming and streamlining the client organization’s operational and financial processes, Harbor Payments products and services adapt to and complement each client’s existing information systems and accounting applications. Harbor Payments solutions are marketed under the brands of Invoice Harbor, Billing Harbor and Payment Harbor.
For more information, please visit the company’s web site at www.harborpayments.com