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Case
Studies :
EBPP : Insurance Company |
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Billing Harbor
| Client |
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Insurance Company |
| Client's Needs |
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Insuring over 80,000 drivers has provided many challenges for the company. To complement its 24/7 claims service hotline to its policyholders, the insurance company wanted to provide a 24/7 billing solution to both its policyholders and CSR’s.
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| Solution: |
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The company selected Harbor Payments to provide online EBPP, Payment Only, and IVR solutions. These three independent modules enable presentment and ACH payments(recurring or one-time) via either the web, IVR, or CSR. The combination of these three solutions provide policyholders and CSR’s with real-time access to billing and policy information through a truly complete set of delivery methods.
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| Resulting Benefits: |
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Higher Customer Satisfaction – policyholders can now pay how they want/when they want.
Fewer Late Payments/Policy Cancellations – CSRs have the ability to receive last minute/emergency payments on a real-time basis.
Lower CSR Call Volume – policyholder online access to policy information has significantly reduced call volume.
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