Overview
Billing Harbor is
a completely integrated outsourced B2C billing solution
that provides:
-
Comprehensive distribution services including biller direct sites, one-time
payment, and secure email bill delivery
- Distribution to all major aggregators
- CSR and IVR facilitated payment options
- Recurring/scheduled payment options
- Credit card, debit
card and ACH payment methods
- Online
real-time customer care
- Internet
direct marketing & communication
- Comprehensive
adoption marketing support
There are two
integrated components available through Billing
Harbor.
The Bill
Service Provider component provides
a full service electronic bill presentment
and payment solution that allows your customers
to view and pay their bills online, schedule
recurring or automatic payments, receive
their billing data and facilitate one click
payment via secure-delivered email.
The Payment
Only component
of Billing Harbor allows electronic payments
without customer enrollment or billing
detail data. It provides the fastest, most
convenient payment options for customers who
do not wish to enroll in a bill presentment
service.
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Adoption

Harbor Payments is committed to driving adoption
and customer communication. Billing Harbor includes powerful tools and industry
proven strategies that drive consumer acceptance of your service. Some of our
clients have achieved double-digit consumer adoption of their electronic billing
solutions.
Benefits

With
a Billing Harbor solution, your company's paper bill
is converted to a dynamic eBill surrounded with world-class
customer
care and communication. Billing Harbor transforms this
standard point-of-contact to your company's private
Customer
Communication Network that is not only reliable and
dependable, but also:
- Proactive
- Personalized
- Highly
Targeted
- Measurable
Cost
Effective
Combining
the eBill with Internet direct marketing and communication
improves customer relationships, while providing
the opportunity to increase revenue streams through
direct marketing efforts. Online customer care allows
your company to handle billing questions online,
offering instant resolution and enhanced customer
satisfaction, while reducing costs.
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