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  Anytime, Anywhere, Any Way Your Customers Want to Pay Their Bill
Electronic Bill Presentment & Payment
Overview


Billing Harbor is a completely integrated outsourced B2C billing solution that provides:
  • Comprehensive distribution services including biller direct sites, one-time payment, and secure email bill delivery
  • Distribution to all major aggregators
  • CSR and IVR facilitated payment options
  • Recurring/scheduled payment options
  • Credit card, debit card and ACH payment methods
  • Online real-time customer care
  • Internet direct marketing & communication
  • Comprehensive adoption marketing support

There are two integrated components available through Billing Harbor.

The Bill Service Provider component provides a full service electronic bill presentment and payment solution that allows your customers to view and pay their bills online, schedule recurring or automatic payments, receive their billing data and facilitate one click payment via secure-delivered email.

The Payment Only component of Billing Harbor allows electronic payments without customer enrollment or billing detail data. It provides the fastest, most convenient payment options for customers who do not wish to enroll in a bill presentment service.

Adoption


Harbor Payments is committed to driving adoption and customer communication. Billing Harbor includes powerful tools and industry proven strategies that drive consumer acceptance of your service. Some of our clients have achieved double-digit consumer adoption of their electronic billing solutions.

Benefits


With a Billing Harbor solution, your company's paper bill is converted to a dynamic eBill surrounded with world-class customer care and communication. Billing Harbor transforms this standard point-of-contact to your company's private Customer Communication Network that is not only reliable and dependable, but also:

  • Proactive
  • Personalized
  • Highly Targeted
  • Measurable
Cost Effective


Combining the eBill with Internet direct marketing and communication improves customer relationships, while providing the opportunity to increase revenue streams through direct marketing efforts. Online customer care allows your company to handle billing questions online, offering instant resolution and enhanced customer satisfaction, while reducing costs.
 
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