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Solutions
: Billing : Payment Only |
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The Payment Only Component of Billing
Harbor allows electronic payments without customer enrollment or
billing detail data required. It provides a fast, convenient payment
solution for customers. Payment only accepts one-time payments
via Web, CSR, IVR as well as at the point of sale, and accepts
ACH, credit and debit card payment methods.
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The
Payment Only Process |
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- 1 - Customer Accesses Service
- Customers
access the payment service by logging into the
biller’s website
or
- Customers
access the payment service by calling the biller’s
customer service number, or
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Customer service representatives access the service on
behalf of customers calling in, or
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Sales Representatives access the service from the point
of sale
- 2 - Payment Data
- Website Payments – The customer keys in all
payment data at time of transaction. No enrollment
is required.
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Telephone Payments – Payment data may be
taken by a CSR and keyed into the system, or facilitated
through IVR.
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POS Payments – The sales representative enters
the customer’s payment data into the system
and provides the customer
with a receipt for signature
- 3 - Payment Processing
- Billing Harbor performs automated processing of credit,
debit, and ACH payments, and delivers consolidated
remittance
data to the biller for tracking
- 4 - Recurring Payments
- Customers may elect to maintain payment method data on
the system to expedite future transactions
- Customers may elect to initiate recurring or scheduled
payments upon their first use of the service or
upon any future use
- If available, customers may elect to initiate full electronic
bill presentment and payment services, without
requirement for
enrollment.
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