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Solutions
: Billing : Bill Service Provider |
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The Bill Service
Provider (BSP) component of Billing Harbor is a full service electronic
bill presentment and payment solution.
BSP allows your customers to view and pay their bills online,
schedule recurring or automatic payments, receive their billing
data and facilitate one-click payment via secure-delivered email.
With the Billing Harbor BSP component your customers can view
billing and payment history with full sorting capability, access
online real-time customer support via chat, receive email notifications
and pre-emptive customer care messages with their bill detail.
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The
Bill Service Provider Process |
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- 1 - Capture Print Stream
- Biller's print
stream is captured directly from the billing systems
output
- No change is required from the biller's current process
- 2 - Presentment
- Biller Direct – Biller-branded
payment website incorporated within the Biller’s
corporate website
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Email – Securely send bill to consumers
email box - Ability to capture payment and ability
to cross-sell
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Consolidator – Present through CheckFree
or Metavante OFX switch to their own consolidators
such as Bank of America or Yahoo
- IVR - Consumer may
call in to Biller IVR number and listen to current
billing information
- All presentment methods
are available together or independently
- 3
- Consumer Payment
- Consumers
pay bills by any payment method, manually
or automatically
- 4
- Enterprise Access
- Account
administration, search and reporting
functionality
- Dynamically
targeted rules-based communication
interface
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